Inside Sales Manager at WESCO in Shawnee, KS

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Description

The Inside Sales Manager is responsible for achieving inside sales revenue goals by obtaining and up-selling orders, creating customer satisfaction, and adding value to the customer’s buying experience.

Detailed Description

· Obtains orders by answering phone calls, verifying and entering items, shepherding orders to fulfillment, explaining stock-outs and expected delivery dates.

· Collaborates with outside sales to ensure customer satisfaction.

· Increases orders by suggesting related items, explaining features, and checking customer’s buying history.

· Opens customer accounts by obtaining customer agreement and collecting customer information.

· Owns, qualifies and develops opportunities passed from marketing, outside sales and national accounts.

· Keeps up-to-date with new products.

· Identifies opportunities for continuous improvement of processes.

· Prepares, generates and follows up on verbal or written quotations to secure orders or determine reason for loss of order.

· Prepares project quotes for lighting and gear opportunities.

· Reviews open customer order reports and takes action on open items, specifically items that may be at risk in meeting the customer’s promised delivery date.

· Maintains distribution system backorder report, associated customer expediting report/notices, and customer notification, as required.

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Upload various documents into customer web-linked systems.Job Requirements

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

· Knowledge of electrical, construction or mechanical products.

· Ability to prospect and market concepts to existing and potentially new accounts while interpreting complex information.

· Strong written and verbal communication skills.

· Ability to influence others and prepare for emerging customer needs.

· Proficiency in Microsoft Office.

EDUCATION

High School Degree or Equivalent

EXPERIENCE

· Two years inside sales in electrical distribution.

· Phone sales or business development with proven track record of achieving revenue goals is preferred

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