Account Manager for In-house Creative Agency- Wilmington, DE at JPMorgan Chase in Wilmington, DE

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Chase is the neighborhood bank for thousands of communities across the country. Chase serves approximately one out of every six Americans through more than 5,300 bank branches; 19,000 ATMs; mortgage offices; online and mobile banking; as well as relationships with auto dealerships, schools and universities. is the most visited banking portal in United States, and Chase Mobile users are growing at a rate of nearly 350,000 per month. With such a broad range of consumer businesses, the mission at Chase is quite simple: to be industry leader in customer experience. Chase has more than 160,000 employees across the world to help achieve this goal.



Client Relationships

  • The Account Manager position requires the ability to manage projects from start to finish, earning the confidence of and developing a strong working rapport with day-to-day client contacts.

  • Develop and maintain active and productive working relationships with client contacts

  • Earn and keep these clients' respect and confidence as someone they can trust to communicate information and relay ideas in a clear, concise and timely manner

  • Develop a knowledge of, and be conversant in each client's business - business model basics, key issues and competitive situation

  • Anticipate, and proactively communicate any and all expectation issues

Staff Relationships and Support

  • The Account Manager's critical role is the internal support of the creative team.

  • Understand the expectations of, and communicate effectively with, all agency team members

  • Understand the functions and processes of all agency departments

  • Effectively monitor the work against agreed upon timetables

  • Demonstrate a commitment to the agency "team" as part of a positive mindset about the work, the client, and agency staff that is involved

  • Establish rapport and trust with a range of staff members - seeking to communicate on a variety of levels, acknowledging the expectations of and on others, and being open to help in any way necessary

  • Consistently demonstrate project leadership traits . . . prepared and proactive, thorough and accurate

  • Demonstrate unity behind team and agency decision-making

  • Effectively incorporate senior Account Management staff as project objectives or issues warrant

Planning Support

  • The Account Manager position requires sound judgment and effective problem-solving skills.

  • Be able to develop a range of options for client and agency staff in regard to workload, scheduling, trouble-shooting, support

  • Evaluate and provide a point of view on strategic, creative and media alternatives

  • Make decisions that reflect a balance of enthusiasm, caution and discretion

Organizational Skills

  • Effectively manage your time, establish clear objectives and day-to-day priorities for yourself in order to handle multiple tasks and deadlines

  • Demonstrate an ability to manage details - attentive, accurate and thorough

  • Display characteristics of a "self-starter" - able to anticipate needs and act without direction when required

  • Provide effective and efficient use of agency resources and processes to insure projects are delivered as promised in terms of content, time and budget

  • Deliver thorough, accurate and consistent work to clients and agency staff

Presentation Support

  • The Account Manager is responsible for providing presentation support in the form of content development, presentation creation, preparation and delivery, as requested.

  • Make certain presentation support materials are consistent and in line with the agency's expectations of quality

Communication Skills

  • The Account Manager must be able to write and speak with clarity, authority and persuasion. Specifically:

  • Collect, analyze, organize and present an insightful point of view on client assignments or new opportunities

  • Contribute to the development of project and/or annual client planning documents

  • Be clear and concise in all written information to clients and staff

Computer Skills

  • The Account Manager should be proficient in MS Word, Excel, and PowerPoint, and have a working knowledge of Adobe Creative Suite.

Adherence to Agency Processes

  • Track project hours on a daily basis

  • Follow all standard agency policies and procedures


  • 10+ years in a client-facing account or project management role

  • Agency experience a plus

  • Bachelors degree in a related field

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