CHANA SCHWARTZ
11 EDISON COURT•MONSEY•NEW YORK 10952•(845)371-2488•(845)323-0909 chana@officebusinessservices.com

GENERAL SUMMARY:
Virtual Assistant in Web & Graphic Design, and General Manager in Relationship Coaching with an extensive knowledge of Banking, Brokerage, Travel and other industries. Fluent in three languages: speaking/reading/writing English, Spanish and French. Vast technical knowledge of computer skills: Windows 7, IMAC: PC with Parallels, Fusion, Iworks 09, Iphoto, AOL, Safari, IWEB, Itunes, Address Book, IDVD, skype, MSOffice: Word, Excel, PowerPoint, Access, Visio, Prototasc, Milestones etc., Mainframe, LAN Novell 3.12, Modems. Organizational skills in preparing documentation & planning projects. Recognized for excellent communication skills in all 3 languages (English, Spanish & French), technical & analytical ability with computer technology. Self-sufficient in operating office. Partnership with colleagues local and globally.

LANGUAGES: Fluent Spanish and French.

OFFICE BUSINESS SERVICES October 2010 - Present
www.officebusinessservices.com
CEO & Founder, Project Manager
• Ordering Supplies
• Check Emails
• Prepare Auto-responders for email
• Organize Projects
• Implement Project Ideas
• Bring in Clients
• Surf the web
• SEO Projects for web traffic
• Discuss New Projects and Implement ideas with other companies
• Help others build their businesses
• Join lots of organizations
• Create Team players
• Create Websites
• Virtual Assistant Projects – i.e. Business Cards, Flyers
• HTML Certificate – June 2011
• Web Design
• Create web sites using wordpress and studiopress themes
• CSS and xhtml class
• Articles

Client: Rockland Web Design January 2011 – Present
Content Management Specialist & SEO
• Create and Maintain Websites
• SEO and Content Management
• Write Newsletters
• Local Business Marketing: i.e. Create Bing, Google and Yahoo accounts, Google Place pages, Mobile sites using QR codes, Local listings throughout the web.
• Certificate in html as of June 2011
• Trade Shows
• Certificate in css as of November 2011
• Create Adwords Accounts and Manage them

SHIDDUCH COACHES
General Manager
Organize Meetings with Coach Network
• Organize Office Supplies
• Order Office Supplies
• Create Websites
• Handle Bookkeeping
• Send out Client Emails
• Prepare Presentations on Powerpoint
• Order Software
• Create Brochures, Flyers etc.
• Arrange Events, Classes, Workshops, Teleconferences
• Organize Materials for each coaching session
• Write monthly newsletters
• Contact Clients for meetings, sessions and appointments
• Write out scripts for each kind of event
• Write Ebook

YESHIVA OF SPRING VALLEY 9/04 – 6/06
Teacher’s Aide
• Assist 8 year old disabled boy with all school work: i.e. Hebrew & English subjects
• Encourage him to play with other children during recess
• This child is physically disabled with multiple deformities throughout his body
• He has one blind eye, a hearing aide, a trache, and a brace on his torso
• He is extremely intelligent in many subjects
• He uses a C.V.T. machine to enlarge all print in his text books
• Assist his nurse with his medical care and requests
• Administer all his class examinations


PROFESSIONAL EXPERIENCE
COMVERSE TECHNOLOGY 6/99 – 9/99
Visio Consultant
• Create & modify flowcharts for Voicemail systems using Visio software.
• Learn new software: i.e. Prototasc for Call Flows
• Convert old Visio flowcharts into new Prototasc Call Flows
• Record & listen to actual Voice Mail system in order to create new Call Flows
• Prepare new Call Flows for customer access

SPEAR, LEEDS & KELLOGG 5/98 - 6/99
Assistant Year 2000 Coordinator - Consultant
Arrange Buddy Meetings with various firms for Beta Test. Code scripts for testing with other security firms. Prepare Gant Charts, Flowcharts, Spreadsheets, Organizational charts. Attend meetings with department head managers for purchasing software. Contact Vendors & Users regarding compliance issues. Interview Managers for compliance of software for Contingency Plans. Prepare documentation packages for staff. Maintain Spreadsheets i.e. follow-up on compliance issues. Prepare presentations for meetings. Issue compliance letters to various organizations; Issue questionnaires concerning year 2000 compliance. Write status reports for meetings. Coordinate staff for testing i.e. Connectivity & Lpar Regions by issuing ID numbers. Assist managers in filling out Contingency Plan outlines.
• Acquire new skills of these software packages: Visio, Viasoft & Milestones etc.
• Maintain queries for RPG programs.
• Print Lists of Viasoft ARK files.
• Printout scripts for Y2K team.
• Input Trades on SIA Website for Industrywide Test.

6/96 - 4/98 Long Term Consulting with various Banks, Brokerage firms and other companies: Citibank, Morrow & Co., Zagats Surveys, Laidlaw & Co., Union Bank of California, Union Bancaire Privee, Yamaichi International, Neuberger & Berman.

• Administer all secretarial functions: Answering phones, taking messages, typing Memos, Confidential Correspondence, Word Processing Skills, Spreadsheets, Faxing, Mailings, Switchboard, Email, Order Supplies, Telexes, Arrange Seminars and Catering, Billing, and Payroll, Prepare Open House for cbt(computer based training) - presentations & demos.
• Implement Data Entry project for French Questionnaires into database.

CREDIT LYONNAIS, NY 6/90 - 4/96
Trilingual Administrative Assistant
• Processed confidential documents such as SWIFT and TEST KEYS.
• Generated passwords using 3 computer systems: MONTRAN, MAC, DATAPOINT.
• Operated Meridian Systems switchboard, communicating with clients in all three languages.
• Verified SWIFT document files against manifest.
• Installed MS-Word & Excel.
• Downloaded new versions of software from LAN Network.
• Faxed documents from MS-Word via Winfax.

THE ROOSEVELT HOTEL, NY 2/88 – 6/90
Reservations Agent & Front Desk Clerk
• Booked hotel reservations for guests
• Checked-In Guests on ECCO System
• Verified Vacant Lists for Occupancy

OUTSTANDING ACCOMPLISHMENTS:
• Problem-Solver: Courses in Computer Programming using mainframe Cobol code (Writing Cobol code and verifying the functions for the actual program by compiling data for syntax & logic). Enter data in Spreadsheets and follow up with list of clients.
• Excellent Communication Skills in all three languages (English, French & Spanish) Client contacts both locally & internationally.
• Analytical skills: Setup spreadsheets with data in logical order i.e. Vendors, Building Locations, Contact, Phone, Fax, Software, & Version (maintain data & follow up on compliance issues). Coding skills in computer programming (writing Cobol code for Financial statements).
• Project Management: Interview managers regarding Contingency Plans for backup of failures & mission-critical ways of preparation in case system crashes, coordinate managers for testing by contacting DTC for registration of files & scripts, attend meetings at Spear, Leeds as well as in other firms to inform all technical staff about Y2K issues in the financial community and prepare documentation for Y2K project.
• Technical skills: ability to use various types of software, upgrade to newer versions of software & read manuals to learn new skills. Implement databases using Excel & Access.
• Administrative skills: ability to operate office equipment, prepare documentation & cooperate with all levels of management, order supplies & catering for staff.
• Trainer skills: train other coworkers to operate software & databases; organize staff in preparing Test Scripts for Beta & Industrywide tests.
• Troubleshooter: Compile programs, read & check Cobol code for syntax & logic errors, check for number of applications running at the same time, check errors that appear and verify them independently & configure own system software for individual environment.

PROFESSIONAL DEVELOPMENT
CYBERLON DATA SYSTEMS
Courses: Cobol, CICS, DB2 - Programming
QUEENS COLLEGE
B. A. In French and Spanish
HUNTER COLLEGE
15 Credits towards Early Childhood Masters Degree

LAVAL UNIVERSITY
Certificate in French