El Paso Chapter
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Susanne Imai I'm new to this organization and wondered if there are any meetings or get together"s?
  • 5 days ago
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    Purnima Sreenivasan o NAPW Hello All, My name is Purnima Sreenivasan. Our business ‘Health Aim Inc’ is now open as of November 1st, 2016! We provide Aging Life Care Services - Comprehensive Geriatric Health Services Consultation, Geriatric Care Management, Geriatric Placement, navigation and coaching amongst others! We are also open to building Geriatric Health Care Systems for businesses, institutions etc worldwide! We do not provide medical care currently. Our office hours are 830-1230 and 130-530 pm Monday through Friday; our lunch hours are 1230-130 pm. We are closed on major business holidays and all weekends. Our business is open to new patients/ clients; we serve the older adult population. We welcome new referrals and honored to serve the communities and make a genuine difference in people’s lives! Our website is healthaiminc.com! Follow and like us on Social media: Type in health aim Inc Face book, twitter, instagram, googleplus, LinkedIn (YouTube for clients/ patients only). Looking forward to working with you all! Thanking you, Best regards, From Health Aim Inc Staff and Purnima Sreenivasan
  • Feb 14, 2017
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    J'me Phelps
  • Oct 08, 2016
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    J'me Phelps Hello ladies! I am new to the community & I sell natuarally based, spa-grade pampering products at affordable prices. I would like to invite you all to be a part of my VIP group on Facebook. This is a group for my clients to learn about products, get specials, and just have fun environment because you deserve it! Let me help you to pamper the skin that you are in!
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  • Oct 08, 2016
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    Veronica Lascurain I am looking for a public place that would donate a wall for my students to paint, I am teaching murals this year. Do you all know of a place that would let us do a mural for them?
  • Oct 02, 2016 1 Comments
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    Evangelina Rangel When is the next meet up?
  • Sep 21, 2016

    Mission

    NAPW Mission
    NAPW provides an exclusive, highly advanced networking forum to successful businesswomen and entrepreneurs.

    NAPW Foundation Mission
    The NAPW Foundation mission is to make a difference in the lives of women and girls through service, sisterhood and self-help.

    Chapter Members (267)

    Jeri Norris profile picture
    A Posse Ad Esse Business In...
    Cecy Pacheco profile picture
    Legal Shield
    Annette Salinas profile picture
    Family Service of El Paso
    ANDREA MANNS profile picture
    BUY-A-PARTY
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    Jobs

    RPO Recruiter
    ADP RPO is hiring a Recruiting CRM. Strong relationships is the foundation of our success. The Client Relationship Manager (CRM) is responsible for developing a partnership with our client accounts by working directly with the client staffing team, hiring managers (Manager or Director level), or account team to develop and enhance strategies to ensure successful delivery of staffing services. Individuals must be highly consultative, have the ability to perform a variety of functional tasks, work within a team environment, and exhibit a commitment to our peers and clients. The Recruiting CRM is responsible for managing the recruitment efforts and hiring process for complex accounts and positions requiring he/she to lead the intake process with hiring managers, develop sourcing strategies and develop relationships with client contacts on a regular basis. The primary focus of the roles is to identify and select top level candidates for key openings within the assigned client(s). The role is responsible for building and managing relationships within assigned operating unit in order to fully understand the needs of the client. Other responsibilities may include, but are not limited to the following: phone interviewing, offer negotiation, education, training, and managing of administrative resources to support the account. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility. RESPONSIBILITIES: * Requisition Management/Pipeline Management which includes candidate screening, as well as database management (consistently reviewing and assessing pipeline for each requisition and dispositioning candidates accordingly). * Manage profitability of Account via development of comprehensive, effective and innovative sourcing and selection strategies in order to efficiently attain top level candidates. * Consistently consult and collaborate with hiring managers regarding expectations, challenges and strategies. * Develop process improvements, implement solutions and share best practices with account team members and client partners. * Lead weekly meetings with hiring managers and account teams to discuss and assess candidate and requisition status and health. Internet research and job posting responsibility and pipeline status movement. * Perform and/or manage passive recruiting through RMS resources as necessary to attract top level candidates. * Consult regarding phone interviewing strategies and analysis of completed interviews, including behavioral interviews, of potential candidates to select top level candidates for clients. * Accurately forecast and request transitional hours in a timely manner; leverage resources to maximize productivity and pipeline management. * Review candidate profile, experience and telephone interview responses and decide final disposition of candidate (i.e.. eligible for hire, not eligible for hire, second round interview eligible, or transfer to another requisition because of skill set match) * Furthermore, sell identified and selected candidates to client hiring managers, as well as advise top level candidates on a client's opportunity including culture fit, knowledge gaps and value proposition. * If applicable, negotiate and present compensation packages to candidate for acceptance. * Metric analysis, interview guide development, SLA adherence and report generation. * Interpret and analyze data and present back to client and account manager so that enhancements can be made to the hiring process such as revisions of behavioral based interview guides, job descriptions, compensation packages, and success indicators. * Development and delivery of presentations to client human resource partners and hiring managers. * Provides back up to Account Manager in areas of reporting, coaching, mentoring and sharing of best practices. * Performs other related duties as assigned. QUALIFICATIONS REQUIRED: * Bachelor's Degree required. * 3-5 years Experience with a Thorough understanding of recruitment practices.
    RPO Recruiter
    ADP RPO is hiring a Recruiting CRM. Strong relationships is the foundation of our success. The Client Relationship Manager (CRM) is responsible for developing a partnership with our client accounts by working directly with the client staffing team, hiring managers (Manager or Director level), or account team to develop and enhance strategies to ensure successful delivery of staffing services. Individuals must be highly consultative, have the ability to perform a variety of functional tasks, work within a team environment, and exhibit a commitment to our peers and clients. The Recruiting CRM is responsible for managing the recruitment efforts and hiring process for complex accounts and positions requiring he/she to lead the intake process with hiring managers, develop sourcing strategies and develop relationships with client contacts on a regular basis. The primary focus of the roles is to identify and select top level candidates for key openings within the assigned client(s). The role is responsible for building and managing relationships within assigned operating unit in order to fully understand the needs of the client. Other responsibilities may include, but are not limited to the following: phone interviewing, offer negotiation, education, training, and managing of administrative resources to support the account. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility. RESPONSIBILITIES: * Requisition Management/Pipeline Management which includes candidate screening, as well as database management (consistently reviewing and assessing pipeline for each requisition and dispositioning candidates accordingly). * Manage profitability of Account via development of comprehensive, effective and innovative sourcing and selection strategies in order to efficiently attain top level candidates. * Consistently consult and collaborate with hiring managers regarding expectations, challenges and strategies. * Develop process improvements, implement solutions and share best practices with account team members and client partners. * Lead weekly meetings with hiring managers and account teams to discuss and assess candidate and requisition status and health. Internet research and job posting responsibility and pipeline status movement. * Perform and/or manage passive recruiting through RMS resources as necessary to attract top level candidates. * Consult regarding phone interviewing strategies and analysis of completed interviews, including behavioral interviews, of potential candidates to select top level candidates for clients. * Accurately forecast and request transitional hours in a timely manner; leverage resources to maximize productivity and pipeline management. * Review candidate profile, experience and telephone interview responses and decide final disposition of candidate (i.e.. eligible for hire, not eligible for hire, second round interview eligible, or transfer to another requisition because of skill set match) * Furthermore, sell identified and selected candidates to client hiring managers, as well as advise top level candidates on a client's opportunity including culture fit, knowledge gaps and value proposition. * If applicable, negotiate and present compensation packages to candidate for acceptance. * Metric analysis, interview guide development, SLA adherence and report generation. * Interpret and analyze data and present back to client and account manager so that enhancements can be made to the hiring process such as revisions of behavioral based interview guides, job descriptions, compensation packages, and success indicators. * Development and delivery of presentations to client human resource partners and hiring managers. * Provides back up to Account Manager in areas of reporting, coaching, mentoring and sharing of best practices. * Performs other related duties as assigned. QUALIFICATIONS REQUIRED: * Bachelor's Degree required. * 3-5 years Experience with a Thorough understanding of recruitment practices.
    Human Resources Business Advisor - May 2017 Graduates
    ADP is hiring a Human Resource Business Advisor (HRBP). The Human Resource Business Advisor (HRBA) is a Human Resources subject matter expert interfacing with ADP clients to provide HR advisory support and service to both address on demand/urgent issues as well as help to strategically drive results. HRBAs deliver detailed HR best practice advice and information around regulations and provide clients with practical guidance through the HR management processes across the HR lifecycle. HRBAs also play a key role in ensuring client engagement across ADP's products and services. HRBA's provide inbound and outbound virtual client on-boarding/training in the same respect as the HR Solutions Specialist counterparts, in addition they are highly focused on HR projects and research, including content, training and other development projects to increase their HR knowledge and experience. They provide on-demand HR consultation and advice to clients through email and phone, working closely with their more Sr. counterparts, team leads and management to assist in resolving more complex HR issues for clients. At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility. RESPONSIBILITIES: * Utilizing a proactive, consultative approach, receives and responds to client inquiries, ranging in complexity and scope, by educating clients on human resources tools, information, and best practices regarding: federal and state law, compliance requirements, employee and labor relations, compensation, benefits, staffing, performance management, termination of employment, rewards and recognition, occupational safety and health, leaves of absence and other HR related topics. * Leverages every client touchpoint as an opportunity to create value for the client by not just providing HR best practice information but also identifying and sharing information on HR Solutions products, features and capabilities that can help to address the clients immediate HR needs as well as strategically support long terms needs. * Schedules training and future meetings with the client as appropriate. * Effectively executes inbound and outbound client communications, with quality, in accordance with standard ADP call strategies and expectations. * Adheres to internal policies and procedures in an effort to minimize risk and liability to ADP. * Must be able to transition between a wide variety of HR competencies quickly and proficiently. * Researches information from multiple resources to provide best practice knowledge to external and internal clients. * External clients range in size, employees, and span a wide variety of industries and levels of HR experience. * Keeps up-to-date and proficient on a wide variety of employment laws and regulations at both the state and federal levels, including, but not limited to: ADA, ADEA, Civil Rights Act, COBRA, FLMA, USERRA, FLSA, FRCA, IRCA and other legislation as it applies to employment. * Continually updates and maintains knowledge of other HR related topics including, but not limited to EEO compliance, record keeping requirements, proper investigative procedures, management practices, etc. * Participates in training and reviews documentation to keep current on HR related topics and system and product enhancements and changes. * Participates in assigned HR projects to increase HR knowledge and experience including but not limited to HR content creation, in depth HR research, development of HR training, works with multiple levels of HR Solutions team to assist in resolving multiple complex HR issues for clients. * Regularly responds to client inquiries through participation on the email triage team.Executes other duties and projects as assigned including but not limited to, overflow support for other call center initiatives and programs in both an inbound and outbound call center capacity and keeping up-to-date and proficient on new product enhancements and changes via in-house training, seminars, documentation, etc.; participates in training programs designed to enhance service skills. QUALIFICATIONS REQUIRED: * BS in Human Resources or equivalent education in related field * 2-3 years HR experience, at least 1 year of generalist experience * Must be able to work flexible hours (Monday-Friday - 6:30 a.m. to 6:30 p.m. - 40 hour work week)
    Human Resources Business Advisor - May 2017 Graduates
    ADP is hiring a Human Resource Business Advisor (HRBP). The Human Resource Business Advisor (HRBA) is a Human Resources subject matter expert interfacing with ADP clients to provide HR advisory support and service to both address on demand/urgent issues as well as help to strategically drive results. HRBAs deliver detailed HR best practice advice and information around regulations and provide clients with practical guidance through the HR management processes across the HR lifecycle. HRBAs also play a key role in ensuring client engagement across ADP's products and services. HRBA's provide inbound and outbound virtual client on-boarding/training in the same respect as the HR Solutions Specialist counterparts, in addition they are highly focused on HR projects and research, including content, training and other development projects to increase their HR knowledge and experience. They provide on-demand HR consultation and advice to clients through email and phone, working closely with their more Sr. counterparts, team leads and management to assist in resolving more complex HR issues for clients. At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility. RESPONSIBILITIES: * Utilizing a proactive, consultative approach, receives and responds to client inquiries, ranging in complexity and scope, by educating clients on human resources tools, information, and best practices regarding: federal and state law, compliance requirements, employee and labor relations, compensation, benefits, staffing, performance management, termination of employment, rewards and recognition, occupational safety and health, leaves of absence and other HR related topics. * Leverages every client touchpoint as an opportunity to create value for the client by not just providing HR best practice information but also identifying and sharing information on HR Solutions products, features and capabilities that can help to address the clients immediate HR needs as well as strategically support long terms needs. * Schedules training and future meetings with the client as appropriate. * Effectively executes inbound and outbound client communications, with quality, in accordance with standard ADP call strategies and expectations. * Adheres to internal policies and procedures in an effort to minimize risk and liability to ADP. * Must be able to transition between a wide variety of HR competencies quickly and proficiently. * Researches information from multiple resources to provide best practice knowledge to external and internal clients. * External clients range in size, employees, and span a wide variety of industries and levels of HR experience. * Keeps up-to-date and proficient on a wide variety of employment laws and regulations at both the state and federal levels, including, but not limited to: ADA, ADEA, Civil Rights Act, COBRA, FLMA, USERRA, FLSA, FRCA, IRCA and other legislation as it applies to employment. * Continually updates and maintains knowledge of other HR related topics including, but not limited to EEO compliance, record keeping requirements, proper investigative procedures, management practices, etc. * Participates in training and reviews documentation to keep current on HR related topics and system and product enhancements and changes. * Participates in assigned HR projects to increase HR knowledge and experience including but not limited to HR content creation, in depth HR research, development of HR training, works with multiple levels of HR Solutions team to assist in resolving multiple complex HR issues for clients. * Regularly responds to client inquiries through participation on the email triage team.Executes other duties and projects as assigned including but not limited to, overflow support for other call center initiatives and programs in both an inbound and outbound call center capacity and keeping up-to-date and proficient on new product enhancements and changes via in-house training, seminars, documentation, etc.; participates in training programs designed to enhance service skills. QUALIFICATIONS REQUIRED: * BS in Human Resources or equivalent education in related field * 2-3 years HR experience, at least 1 year of generalist experience * Must be able to work flexible hours (Monday-Friday - 6:30 a.m. to 6:30 p.m. - 40 hour work week)
    Rep, PS IV (Phleb) -Group Lead (FT, Mon-Sat) El Paso, TX
    The Journey Begins with you.There's quite a distance between wondering and knowing. And for patients waiting for answers to important health questions, it's a road they want to travel as quickly as possible.At Quest Diagnostics Incorporated, we understand urgency. But more than speed, we focus our energies on accuracy. Currently, we seek a Rep, PS IV (Phleb) -Group Lead in our El Paso, TX location.Schedule: Monday – Saturday, 7am – 4pm, Day shiftFull-time, 40 hours weekly*Salary dependent upon experience* REQ # 3772137 var RichTextValue = PTRTEFillcache('/psc/HCM91PRE_newwin/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_CE.GBL','PT_RTE_IMG_DB_LOC','record://PTRTDB','HRS_JO_PDSC_VW_DESCRLONG$0','1');var TextAreaObject = document.getElementById('HRS_JO_PDSC_VW_DESCRLONG$0');TextAreaObject.innerHTML = RichTextValue;ResponsibilitiesJob Summary The Patient Service Representative IV - Group Lead (PSR IV - Group Lead) represents the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life-defining health decisions. The PSR IV must have a deep understanding and knowledge of established practices and procedures and creates an atmosphere of trust and confidence to our patients, customers, clients and internal leadership. The PSR IV must ensure that daily work of the Patient Service Center/Mobile/Long Term Care/In-Office Phlebotomy is completed accurately and on time. The PSR IV is also responsible in providing the Supervisor or Functional Patient Services Manager with Patient, Client, Field, Compliance, Training, Metrics and Administrative support as needed in the Patient Service Region. The PSR IV must function as a backup to the Patient Services Supervisor and carry out duties and responsibilities in his/her absence. The PSR IV demonstrates Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. This role is held accountable for Patient Service Center (PSC) and/or In-Office Phlebotomy (IOP) activity in the territory, including opening and closing both PSCs and IOP locations. Successful applicants may be assigned to work and direct daily activity in a doctor's office, a patient service center, in a house call environment, long term care or as business needs dictate. Will be required to act as a coach, mentor, instructor, and resource advisor for new employees and provide effective onboarding services to new clients. They will also act as a point of contact to staff in the region and provide regular input to the Supervisor or Functional Patient Service Manager. In addition, the PSR IV must portray leadership capabilities and a higher level of customer facing skills including; verbal and written communications, problem solving, and collaboration with multiple functions, such as: Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics due to their specialty and or complex test orders. The PSR IV must be capable of handling multiple priorities in a high volume setting.Job Accountabilities (Responsibilities)1. Collect specimens according to established procedures. This includes, but not limited to: drug screens, biometric screening and insurance exams.2. Administer oral solutions according to established training.3. Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.4. Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders. 5. Enter billing information and collect payments when required, including the safeguarding of assets and credit card information.6. Data entry and processing specimens including: labeling, centrifuging, splitting, and freezing specimens as required by test order.7. Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed.8. Read, understand and comply with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual); and ensure that all staff members follow instructions. 9. Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.10. Assist with compilation and submission of monthly statistics and data. 11. Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.12. Complete training courses and keep up-to-date with the latest phlebotomy techniques.13. Travel to Territory Manager meeting if held off-site or off normal shift.14. Participate on special projects and teams.15. Stay up-to-date on company communications and assist with the distribution of technical information to the work group.16. Perform Point of Care (POC) testing at those sites where needed and the complete training/competency evaluations per Standard Operating Procedure (SOP).17. With appropriate training, act as mentor and resource for new employees, assisting with transition into the PSC work environment and the familiarity with established procedures.18. Assist with periodic inventory counts. 19. Assist with the preparation of schedules for the assigned work group or PSCs.20. Communicate professionally with clients to resolve or refer, and document problems, prepare problem documentation and report critical issues as they occur.21. Ensure staff is following all safety precautions by wearing a clean, button lab coat, gloves and face shield when required.22. Assist supervisors with the implementation of SOPs and the distribution of technical information and communication to the work group in accordance with Quest Diagnostics guidelines.23. Ensure facilities are neat, clean and in good repair, take appropriate action to advise Supervisor of required repairs and maintenance. 24. Will be required to act as a coach, mentor, instructor and resource advisor for new employees, as well as be the point of contact to staff on site and provide regular input to the supervisor.25. Provide effective onboarding services to new clients. 26. Partner with Supervisor to assist the transition process setting up new offices for both PSCs and IOPs. 27. Must be able to step in for a PSR III and lead one or more PSR on site. 28. Support Patient Inquiries from the website, Office of Chairman and Managed Care, as needed.29. Support the Problem Resolution Line and could be called to the field regarding a patient recollection, as needed.30. Provide input on the performance evaluations of the PSRs. Job Requirements1. Ability to provide quality, error free work in a fast-paced environment.2. Ability to work independently with minimal on-site supervision.3. Excellent phlebotomy skills to include pediatric and geriatric.4. Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.5. Committed to all Quest Diagnostics policies and procedures including company dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles.6. Must be able to make decisions based on established procedures and exercise good judgment.7. Must have reliable transportation, valid driver license, and clean driving record, if applicable.8. Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/Mobile/Long Term Care/In-Office Phlebotomy locations with minimal notice.9. Capable of handling multiple priorities in a high volume setting.10. Must demonstrate superior customer focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change throughout Quest; and knowledge of our business..Physical Requirements 1. Lift light to moderately heavy objects. The normal performance of duties may require lifting and carrying objects. Objects in the weight range of 1 to 15 pounds are lifted and carried frequently; objects in the weight range of 16 to 25 pounds are lifted and carried occasionally and objects in the weight range of 26 to 40 pounds are seldom lifted and carried. Objects exceeding 41 pounds are not to be lifted or carried without assistance.2. Must be able to sit or stand for long periods of time; requires long hours of eye and hand coordination.3. Must be able to perform repetitive tasks with dominant hand frequently to constantly throughout the day.4. Position requires travel. 5. Extensive use of phone and PC. 6. Fine dexterity with hands/steadiness. 7. Talking. 8. Walking. 9. Balancing. 10. Bending/kneeling. 11. Pushing/pulling. 12. Reaching/twisting. [All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. All duties and requirements are essential job functions.]Required Education1. High school diploma or equivalent.2. Medical training: medical assistant or paramedic training preferred.3. Phlebotomy certification preferred. Required in California, Nevada, and Washington. Work Experience1. Minimum seven years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections.2. 5 to 7 years in a PSC/IOP environment preferred.3. Customer service in a retail or service environment preferred.4. Keyboard/data entry experience.var RichTextValue = PTRTEFillcache('/psc/HCM91PRE_newwin/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_CE.GBL','PT_RTE_IMG_DB_LOC','record://PTRTDB','HRS_JO_PDSC_VW_DESCRLONG$1','1');var TextAreaObject = document.getElementById('HRS_JO_PDSC_VW_DESCRLONG$1');TextAreaObject.innerHTML = RichTextValue;How To ApplyAfter clicking the button at the top or bottom of the page to Submit, applicants will answer a series of questions and upload or enter resume information. After submitting for this job opening, watch your email inbox (and spam filter). Applicants are sent an email inviting them to complete a required online interactive evaluation, to demonstrate knowledge and abilities, and allow Quest Diagnostics to learn more about them.If you need assistance with the online application or have questions about the application process, please contact our Talent Acquisition team at 262-439-1939.var RichTextValue = PTRTEFillcache('/psc/HCM91PRE_newwin/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_CE.GBL','PT_RTE_IMG_DB_LOC','record://PTRTDB','HRS_JO_PDSC_VW_DESCRLONG$2','1');var TextAreaObject = document.getElementById('HRS_JO_PDSC_VW_DESCRLONG$2');TextAreaObject.innerHTML = RichTextValue;Closing StatementQuest Diagnostics has many career opportunities for individuals whose talent, initiative and dedication will complement our belief that the patient comes first and that values do matter. We work to earn our customers’ trust every day by providing the highest quality diagnostic information services in a professional, accessible and informative way. Our workforce is diverse and talented and believes in our vision: "Empowering Better Health with Diagnostic Insights."[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.]Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity.var RichTextValue = PTRTEFillcache('/psc/HCM91PRE_newwin/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_CE.GBL','PT_RTE_IMG_DB_LOC','record://PTRTDB','HRS_JO_PDSC_VW_DESCRLONG$3','1');var TextAreaObject = document.getElementById('HRS_JO_PDSC_VW_DESCRLONG$3');TextAreaObject.innerHTML = RichTextValue;
    Rep, PS IV (Phleb) -Group Lead (FT, Mon-Sat) El Paso, TX
    The Journey Begins with you.There's quite a distance between wondering and knowing. And for patients waiting for answers to important health questions, it's a road they want to travel as quickly as possible.At Quest Diagnostics Incorporated, we understand urgency. But more than speed, we focus our energies on accuracy. Currently, we seek a Rep, PS IV (Phleb) -Group Lead in our El Paso, TX location.Schedule: Monday – Saturday, 7am – 4pm, Day shiftFull-time, 40 hours weekly*Salary dependent upon experience* REQ # 3772137 var RichTextValue = PTRTEFillcache('/psc/HCM91PRE_newwin/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_CE.GBL','PT_RTE_IMG_DB_LOC','record://PTRTDB','HRS_JO_PDSC_VW_DESCRLONG$0','1');var TextAreaObject = document.getElementById('HRS_JO_PDSC_VW_DESCRLONG$0');TextAreaObject.innerHTML = RichTextValue;ResponsibilitiesJob Summary The Patient Service Representative IV - Group Lead (PSR IV - Group Lead) represents the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life-defining health decisions. The PSR IV must have a deep understanding and knowledge of established practices and procedures and creates an atmosphere of trust and confidence to our patients, customers, clients and internal leadership. The PSR IV must ensure that daily work of the Patient Service Center/Mobile/Long Term Care/In-Office Phlebotomy is completed accurately and on time. The PSR IV is also responsible in providing the Supervisor or Functional Patient Services Manager with Patient, Client, Field, Compliance, Training, Metrics and Administrative support as needed in the Patient Service Region. The PSR IV must function as a backup to the Patient Services Supervisor and carry out duties and responsibilities in his/her absence. The PSR IV demonstrates Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. This role is held accountable for Patient Service Center (PSC) and/or In-Office Phlebotomy (IOP) activity in the territory, including opening and closing both PSCs and IOP locations. Successful applicants may be assigned to work and direct daily activity in a doctor's office, a patient service center, in a house call environment, long term care or as business needs dictate. Will be required to act as a coach, mentor, instructor, and resource advisor for new employees and provide effective onboarding services to new clients. They will also act as a point of contact to staff in the region and provide regular input to the Supervisor or Functional Patient Service Manager. In addition, the PSR IV must portray leadership capabilities and a higher level of customer facing skills including; verbal and written communications, problem solving, and collaboration with multiple functions, such as: Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics due to their specialty and or complex test orders. The PSR IV must be capable of handling multiple priorities in a high volume setting.Job Accountabilities (Responsibilities)1. Collect specimens according to established procedures. This includes, but not limited to: drug screens, biometric screening and insurance exams.2. Administer oral solutions according to established training.3. Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.4. Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders. 5. Enter billing information and collect payments when required, including the safeguarding of assets and credit card information.6. Data entry and processing specimens including: labeling, centrifuging, splitting, and freezing specimens as required by test order.7. Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed.8. Read, understand and comply with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual); and ensure that all staff members follow instructions. 9. Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.10. Assist with compilation and submission of monthly statistics and data. 11. Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.12. Complete training courses and keep up-to-date with the latest phlebotomy techniques.13. Travel to Territory Manager meeting if held off-site or off normal shift.14. Participate on special projects and teams.15. Stay up-to-date on company communications and assist with the distribution of technical information to the work group.16. Perform Point of Care (POC) testing at those sites where needed and the complete training/competency evaluations per Standard Operating Procedure (SOP).17. With appropriate training, act as mentor and resource for new employees, assisting with transition into the PSC work environment and the familiarity with established procedures.18. Assist with periodic inventory counts. 19. Assist with the preparation of schedules for the assigned work group or PSCs.20. Communicate professionally with clients to resolve or refer, and document problems, prepare problem documentation and report critical issues as they occur.21. Ensure staff is following all safety precautions by wearing a clean, button lab coat, gloves and face shield when required.22. Assist supervisors with the implementation of SOPs and the distribution of technical information and communication to the work group in accordance with Quest Diagnostics guidelines.23. Ensure facilities are neat, clean and in good repair, take appropriate action to advise Supervisor of required repairs and maintenance. 24. Will be required to act as a coach, mentor, instructor and resource advisor for new employees, as well as be the point of contact to staff on site and provide regular input to the supervisor.25. Provide effective onboarding services to new clients. 26. Partner with Supervisor to assist the transition process setting up new offices for both PSCs and IOPs. 27. Must be able to step in for a PSR III and lead one or more PSR on site. 28. Support Patient Inquiries from the website, Office of Chairman and Managed Care, as needed.29. Support the Problem Resolution Line and could be called to the field regarding a patient recollection, as needed.30. Provide input on the performance evaluations of the PSRs. Job Requirements1. Ability to provide quality, error free work in a fast-paced environment.2. Ability to work independently with minimal on-site supervision.3. Excellent phlebotomy skills to include pediatric and geriatric.4. Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.5. Committed to all Quest Diagnostics policies and procedures including company dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles.6. Must be able to make decisions based on established procedures and exercise good judgment.7. Must have reliable transportation, valid driver license, and clean driving record, if applicable.8. Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/Mobile/Long Term Care/In-Office Phlebotomy locations with minimal notice.9. Capable of handling multiple priorities in a high volume setting.10. Must demonstrate superior customer focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change throughout Quest; and knowledge of our business..Physical Requirements 1. Lift light to moderately heavy objects. The normal performance of duties may require lifting and carrying objects. Objects in the weight range of 1 to 15 pounds are lifted and carried frequently; objects in the weight range of 16 to 25 pounds are lifted and carried occasionally and objects in the weight range of 26 to 40 pounds are seldom lifted and carried. Objects exceeding 41 pounds are not to be lifted or carried without assistance.2. Must be able to sit or stand for long periods of time; requires long hours of eye and hand coordination.3. Must be able to perform repetitive tasks with dominant hand frequently to constantly throughout the day.4. Position requires travel. 5. Extensive use of phone and PC. 6. Fine dexterity with hands/steadiness. 7. Talking. 8. Walking. 9. Balancing. 10. Bending/kneeling. 11. Pushing/pulling. 12. Reaching/twisting. [All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. All duties and requirements are essential job functions.]Required Education1. High school diploma or equivalent.2. Medical training: medical assistant or paramedic training preferred.3. Phlebotomy certification preferred. Required in California, Nevada, and Washington. Work Experience1. Minimum seven years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections.2. 5 to 7 years in a PSC/IOP environment preferred.3. Customer service in a retail or service environment preferred.4. Keyboard/data entry experience.var RichTextValue = PTRTEFillcache('/psc/HCM91PRE_newwin/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_CE.GBL','PT_RTE_IMG_DB_LOC','record://PTRTDB','HRS_JO_PDSC_VW_DESCRLONG$1','1');var TextAreaObject = document.getElementById('HRS_JO_PDSC_VW_DESCRLONG$1');TextAreaObject.innerHTML = RichTextValue;How To ApplyAfter clicking the button at the top or bottom of the page to Submit, applicants will answer a series of questions and upload or enter resume information. After submitting for this job opening, watch your email inbox (and spam filter). Applicants are sent an email inviting them to complete a required online interactive evaluation, to demonstrate knowledge and abilities, and allow Quest Diagnostics to learn more about them.If you need assistance with the online application or have questions about the application process, please contact our Talent Acquisition team at 262-439-1939.var RichTextValue = PTRTEFillcache('/psc/HCM91PRE_newwin/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_CE.GBL','PT_RTE_IMG_DB_LOC','record://PTRTDB','HRS_JO_PDSC_VW_DESCRLONG$2','1');var TextAreaObject = document.getElementById('HRS_JO_PDSC_VW_DESCRLONG$2');TextAreaObject.innerHTML = RichTextValue;Closing StatementQuest Diagnostics has many career opportunities for individuals whose talent, initiative and dedication will complement our belief that the patient comes first and that values do matter. We work to earn our customers’ trust every day by providing the highest quality diagnostic information services in a professional, accessible and informative way. Our workforce is diverse and talented and believes in our vision: "Empowering Better Health with Diagnostic Insights."[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.]Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity.var RichTextValue = PTRTEFillcache('/psc/HCM91PRE_newwin/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_CE.GBL','PT_RTE_IMG_DB_LOC','record://PTRTDB','HRS_JO_PDSC_VW_DESCRLONG$3','1');var TextAreaObject = document.getElementById('HRS_JO_PDSC_VW_DESCRLONG$3');TextAreaObject.innerHTML = RichTextValue;
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